Trainer/Performance Coach - Pune

Position title: Trainer/Performance Coach
Office location: Pune, India

Key Responsibilities and Tasks:

  • Responsible for developing and organizing in-depth technical / property specific training for the property they support (Print, Content, and Digital Design etc.)
  • Collaborates with key business areas (Operations teams, Ops Support, Quality, L&D, etc.) to obtain information required to develop training materials on all aspects of the business they support.
  • Presents business information and updates using a variety of instructional techniques (i.e. simulations, group discussions, lectures, etc.)
  • Delivers and schedules training programs based on training plan requirements, business need-driven schedule, and availability of resources.

Mentoring New Hires:

  • Monitor, evaluate and record New Hire training and Refresher training activities/programs effectiveness
  • Prepares and coordinates for the learning and logistical requirements of New Hires (ex. Seating assignments, Ad-watch & Shared Folder Access, etc.)
  • Coach and mentor New Hire trainees on performance and behavioral competency requirements for the role.
  • Ensures the seamless transition of New Hire individuals from training to operations by coordinating with key persons in the organization.
  • Directs Learning and Development, Talent Management, Compensation-related and other business / systems related concerns and questions to the appropriate channels / groups.

Course Development:

  • Employs and develop a variety of alternative learning methods to ensure an enhanced training experience and maximize learning & retention
  • Facilitate the execution of all training plans, as coordinated with Senior Operations Manager and Learning & Development

Quality Assurance:

  • Collaborates and conducts regular meetings with Quality Team, Learning & Development in assessing the learning needs of the department / property they support by conducting interviews, conferring with managers and team leaders and / or surveys, reviewing data reports and performance trending.
  • Conducts regular quality checks on output done by graphic designers, especially those coming out of New Hire Training Certification.
  • Leads and/or supports projects / initiatives driving Quality Improvement
  • Ups killing, Refresher Courses & Continuous Learning
  • Create and conduct learning activities such as refresher training that ensure continuous learning and supports performance improvement.
  • Support and continue learning programs initiated by global Learning & Development.

Administrative Tasks:

  • Coordinates with Learning & Development in monitoring training expenses are within budget, and prepare expense reports to justify expenditures
  • Prepare Post Training reports and other information presentations relevant to the training and development of the learning initiatives they have carried out.
  • Handles related tasks as assigned.
  • Keep organized records for new & revised client’s specs in both print and digital files accessible to all at all times.

Eligibility Criteria:

  • Any Graduate with 5 years of total experience.
  • Minimum 3 years’ experience in learning & development in Design process
  • Must be a certified trainer


  • Strong communication and presentation skills.
  • Excellent English comprehension skills to interpret client direction and expectations
  • Knowledge of website design.
  • Experience in mentoring, coaching, training team mates.
  • Have a continuous improvement mindset
  • Take a data-driven approach to improvements
  • Well-versed with Photoshop, web design tools, MS Office.
  • Instructional design experience an added advantage
  • A hands-on approach to training
  • A creative approach to training (using as much fun, engagement and hands-on exercises, and real-life examples training) as possible
  • A positive attitude and organizational skills are essential qualities.
  • Should be able to work independently as well as with the team
  • Must have high integrity.
  • Open to work in 24*7 shifts and to extend the shift as per business requirements.

Perks and Benefits:

  • Night Shift Allowances 
  • Performance Incentives