Customer Technical Support Engineer – AESB - Pune, India

Position title: Customer Technical Support Engineer – AESB
Office location: Pune, India

AffinityX provides a workflow solution to our clients and production teams to support the advertising services division—AffinityX Enterprise Service Bureau (AESB). This workflow is an integral part of our delivery mechanism. AESB is a pre-configured, hosted solution and all software licenses and hardware are provided, set up and managed by AffinityX. Because of our continued success, we are looking for highly-motivated individuals who want to be challenged by clients who use AESB.

Required Skills

  • Proficiency in prepress technology
  • Understanding of Preflight Logs, OPI
  • Experience in troubleshooting workflow applications
  • Good knowledge of XML
  • Excellent customer service skills
  • Attention to detail (able to take concise case notes)
  • Flexibility

Experience / Education

  • Bachelor's degree
  • Applicant must have a minimum of 3-4 years experience providing customer service on commercial grade, technical, enterprise applications (i.e. level 2 or 3 support) in the prepress/design/publishing/advertising industry

Language Ability
Good communication skills (oral and written), ability to analyze and interpret general business procedures, technical procedures

Responsibilities and Duties

  • Client support and technical issue resolution via email, phone and other electronic means
  • Obtain general understanding of OS and application operations related to company offered services
  • Identify and correct or advise on operational issues
  • Provide ongoing support

Preferred Skills / Strong Working Knowledge

  • Has prior experience in design/publishing/advertising domain
  • Able to work independently and efficiently to meet deadlines
  • Able to promptly answer support related emails, phone calls and other electronic communications
  • Self-motivated, detail-oriented